Shipping & Returns Policy

Returns Policy

  • You may return unused, in-stock, and unopened items within 30 days of delivery or pick up for a full refund, (plus restocking fee and minus the original shipping cost for items that are shipped).
  • Products that are special order, out of stock, or that have been altered or modified in any way are NOT eligible for returns, replacements, or refunds.
  • Your refund will be issued only after Surplus Building Materials LLC receives the returned product in its original condition and in its original packaging.  

If you need to return an item, please Contact Us with your order number and details about the product you would like to return.


Shipping Policy

We only ship to the continental US at this time. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items.

  • All pallet/freight items are curbside drop or to the nearest paved curb, not inside the home or garage.
  • Please be aware that if your order includes any 8/0 doors, they will ship disassembled any laying down.
  • The freight shipper (not The Ugly Duck)  will contact you to arrange a drop-off time once the product(s) are in your area.
  • Please inspect your product carefully. If you see ANY damage to the outside and inside of the box, you must either note on the delivery ticket or refuse the shipment.
  • Please make sure that the person receiving the shipment inspects the pallet(s) for any visible damage. All visible damage on the outside or inside MUST BE NOTED on the shipping ticket.
  • Please do not sign the shipping ticket if any damage is visible. We will not be able to reimburse any exterior damage claims if those are not noted on the delivery ticket.
  • Any concealed damage must be reported to us within 24 hours of item(s) receipt and will be considered on a case by case basis. Refunds for concealed damage are NOT guaranteed.

 

Store Pickup Policy

  • If you are picking up at our store please call before arrival.
  • Product(s) can take up to 30 minutes to pull.
  • If you have a large door package, please call ahead to ensure the order has been completed.
  • If you have a special order, and are coming from a great distance, please call ahead to make sure your order is here.
  • The Ugly Duck is not responsible for any damages to your product once it has been loaded.